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COVID-19 UPDATE: We are still running at full capacity and fully operational, however there may be some slight delays with deliveries from our suppliers.

Terms & Conditions

Last Updated: 04/01/2020

LEGAL DISCLAIMER
All information contained on the Website is Copyright© 2003-2020 Power Tool Centre Ltd.

All trademarks and service marks referred to herein are used solely for identification or description of the applicable goods and services. Unless expressly stated, Power Tool Centre Ltd is not affiliated with any owner of a trademark or service mark identified herein, and Power Tool Centre Ltd makes no statements, express or implied, concerning use of any trademarked product or service. All registered trademarks and servicemarks are the property of their respective owners.

Except as applicable law may provide otherwise, Power Tool Centre Ltd does not consent to the use of its name, or its servicemarks, by any person, except upon written authorization.

Terms of Website Use
1. Information about us
2. Accessing Our Site
3. Intellectual Property Rights
4. Our Site Changes Regularly
5. Links from Our Site
6. Jurisdiction and Applicable Law
7. Prohibited Uses
8. Viruses, Hacking and Other Offences
9. Information About You and Your Visits to Our Site
10. Transactions Concluded Through Our Site
11. Suspension and Termination

Terms and Conditions of Supply
1. Information About Us
2. Your Status
3. How The Contract Is Formed Between You And Us
4. Accuracy of Information
5. Consumer Rights
6. Availability and Delivery
7. Risk and Title
8. Price and Payment
9. Our Refunds Policy
10. Warranty
11. Our Liability
12. General

Terms of website use
This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our websites:
www.powertoolcentre.co.uk
www.ptctools.co.uk
www.partshopdirect.co.uk
www.sparepartsworld.co.uk
www.toolsandpartsdirect.co.uk
www.toolnation.co.uk
whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site.

By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

1. Information About Us
sparepartsworld.co.uk is a site operated by Spare Parts World, a trading name of Power Tool Centre Ltd. (We may refer to Power Tool Centre Ltd. as “we”, “us”, or “our”). We are registered in England and Wales under company number 4745386 and have our registered office Unit 27 Meridian Business Village, Hansby Drive, Liverpool, Merseyside, L24 9LG.
Our VAT number is 812738824

2. Accessing Our Site
Access to our site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

3. Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference only.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4. Our Site Changes Regularly
We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

5. Links from Our Site
Where our site contains links to other sites and resources provided by third parties (such as payment services providers), these links are provided for your information only.
We have no control over the content of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
You should review any terms and conditions and privacy policies relating to other sites and resources provided by third parties before proceeding to use such sites or resources.

6. Jurisdiction and Applicable Law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

7. Prohibited Uses
You may use our site only for lawful purposes.
You may not use our site:
1. In any way that breaches any applicable local, national or international law or regulation.
2. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
3. For the purpose of harming or attempting to harm minors in any way.
4. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards detailed below.
5. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
6. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms.
• Not to access without authority, interfere with, damage or disrupt:
o any part of our site;
o any equipment or network on which our site is stored;
o any software used in the provision of our site; or
o any equipment or network or software owned or used by any third party.

8. Viruses, Hacking and Other Offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

9. Information About You and Your Visits To Our Site
We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

10. Transactions Concluded Through Our Site
Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our terms and conditions of supply (See Below).
All of our financial transactions are handled through our secure payment service providers, which may include (without limitation) Sagepay and PayPal (Payment Service Providers). If you are at all concerned with the security of any Payment Service Provider used in connection with our site, you should contact us before providing any financial or personal details to the Payment Service Provider.
By using a Payment Service Provider to pay for goods purchased from our site:
• you confirm that you will review and comply with the Payment Service Provider’s applicable terms and policies; and
• you also acknowledge and accept that we cannot and will not be held responsible or liable for any losses including (without limitation) financial losses arising from your use of the Payment Service Provider.
Please also refer to our privacy policy for more information.

11. Suspension and Termination
We will determine, in our discretion, whether your use of our site has breached the content standards or constitutes a prohibited use. When we deem that such breach has occurred, we may take such action as we deem appropriate.

A failure to comply with the content standards when using our site, or a prohibited use of our site constitutes a material breach of these terms and may (without limitation) result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these terms. The responses described above are not limited, and we may take any other action we reasonably deem appropriate.

Terms and conditions of Supply

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our websites:
www.powertoolcentre.co.uk
www.ptctools.co.uk
www.partshopdirect.co.uk
www.sparepartsworld.co.uk
www.toolsandpartsdirect.co.uk
www.toolnation.co.uk
to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should print a copy of these terms and conditions for future reference.

You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. Your attention is drawn, in particular to your rights of cancellation (set out in clause 5 below) and our limitations of liability (set out in clause 11 below).

1. Information About Us
1.1 We operate the website at sparepartsworld.co.uk. We are Spare Parts World, which is a trading name of Power Tool Centre Ltd., a company registered in England and Wales under company number 4745386 and with our registered office Unit 27 Meridian Business Village, Hansby Drive, Liverpool, Merseyside, L24 9LG.
1.2 Our VAT number is 812738824

2. Your Status
2.1 By placing an order through our site, you warrant that:
2.1.1 you are a consumer and are not contracting in the course of business;
2.1.2 you are legally capable of entering into binding contracts;
2.1.3 you are at least 18 years old; and
2.1.4 you are the account holder.

3. How The Contract Is Formed Between You And Us
3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product.
3.2 All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
3.3 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

4. Accuracy of Information
4.1 Whilst every effort has been made to ensure that all the information on the site is accurate, complete, and current, Information on the site may be occasionally inaccurate, incomplete, or out of date. All specifications, products, descriptions, and prices of products on the site are subject to change at any time without notice. We do not warrant the accuracy or completeness of the information, content, or materials provided through the site.
4.2 The inclusion of any products or services in the site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any given time.

5. Consumer Rights
5.1 Pursuant to consumer protection laws, if you are contracting as a consumer, you may cancel a Contract at any time within seven days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below).
5.2 We are happy to offer our customers an extended return period whereby, if you are contracting as a consumer, you may cancel a Contract at any time within thirty days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below).
5.3 To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost. Alternatively we may agree to collect the Products from you and charge you for the direct costs of collection and return of the Products, even if we have already provided you with a refund.
5.4 You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
5.5 You will not have any right to cancel a Contract where:
5.5.1 the price(s) of the Products are dependent on fluctuations in the financial market which we cannot control;
5.5.2 the Products have been made to your specifications or have been clearly personalised;
5.5.3 the Products, by reason of their nature, cannot be returned; or
5.5.4 the Products are liable to deteriorate or expire rapidly.
5.6 This provision does not affect your other rights under law and if you have any queries about what your rights are, we recommend that you contact your local Trading Standards office or Citizens Advice Bureau for information.

6. Availability and Delivery
6.1 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

7. Risk and Title
7.1 The Products will be your responsibility from the time of delivery.
7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products (including any delivery charges).

8. Price and Payment
8.1 The price of the Products will be as quoted on our site from time to time, except in cases of obvious error.
8.2 Product prices include UK VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
8.3 VAT Rates may vary depending on the destination country.
8.4 Product prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
8.5 We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
8.6 Online prices do not always match store prices, and prices may also vary between sales channels.
8.7 All of our financial transactions are handled through our secure payment service providers, which may include (without limitation) Sagepay and PayPal (Payment Service Providers). Payment for all Products must be made via one of the Payment Service Providers specified on our site.

9. Our Refunds Policy
9.1 Subject to providing us with proof of purchase, if you return a Product to us:
9.1.1 because you have cancelled the Contract between us within the thirty-day cooling-off period (see clause 2 above), we will process the refund due to you as soon as possible and, in any case, within thirty days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us or of having the item collected from you.
9.1.2 for any other reason (for instance, because you have notified us in accordance with clause 12.10 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within thirty days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, as well as any applicable delivery charges and any reasonable costs you incur in returning the item to us
9.2 Where you have cancelled the Contract within 7 days, pursuant to your statutory rights set out at clause 5.1, we will usually refund any money received from you Either (at your option):
9.2.1 In the form of a certificate for credit, which can be used to purchase products on our site; or
9.2.2 Using the same (or similar) method of payment originally used by you to pay for your purchase.
9.3 Where you have cancelled the contract after 7 days, but within our extended return period under clause 5.2, we will refund any money received from you in the form of a certificate for credit, which can be used to purchase products on our site

10. Warranty
We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

11 Our Liability
11.1 We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
11.1.1 loss of income or revenue;
11.1.2 loss of business;
11.1.3 loss of profits;
11.1.4 loss of anticipated savings;
11.1.5 loss of data; or
11.1.6 waste of management or office time.
However, this clause 11.1 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by 11.1.1 to 11.1.6 inclusive of this clause 11.1.
11.2 Subject to clause 11.5 and to the fullest extent permitted by law, we will not be liable for losses of any kind arising from or in connection with your use of any Payment Service Provider to purchase Products via our site.
11.3 If you have notified us of a problem with the goods, we will either:
11.3.1 make good any shortage or non-delivery;
11.3.2 replace or repair any goods that are damaged or defective upon delivery;
11.3.3 or refund to you the amount paid by you for the goods in question.
11.4 We will not be liable to you for any:
11.4.1 loss of profits,
11.4.2 administrative inconvenience,
11.4.3 disappointment,
11.4.4 indirect or consequential loss or damage arising out of any problem in relation to the goods; and
11.4.5 we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
11.5 Nothing in this agreement excludes or limits our liability for:
11.5.1 death or personal injury caused by our negligence;
11.5.2 fraud or fraudulent misrepresentation;
11.5.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
11.5.4 defective products under the Consumer Protection Act 1987; or
11.5.5 any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

12. General
12.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
12.2 All notices given by you to us must be given to Power Tool Centre Ltd. at info@powertoolcentre.co.uk  We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.
12.3 A Contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
12.4 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control which includes any act, event, non-happening, omission or accident beyond our reasonable control. Our performance under any Contract is deemed to be suspended for the period that such event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event to a close or to find a solution by which our obligations under the Contract may be performed despite the event.
12.5 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. Any waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
12.6 If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
12.7 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
12.8 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract. Nothing in this clause limits or excludes any liability for fraud.
12.9 We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
12.10 Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
12.11 A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
12.12 We have the right to change or remove any voucher codes or offers without prior notification.

13. Availability
While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible.

14. Force Majeure
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

15. Design and Reproduction
Drawings, photographs, part numbers, layout and style are considered property. Reproduction in whole, or in part, strictly prohibited without written permission. Quantities and measurements are approximate. Trademarks acknowledged. Exact products may vary from that shown. All products subject to availability.

Spare Parts World
Power Tool Centre Ltd trading as Spare Parts World 2020
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